Service Designer

Tenacious Solutions, LLC is seeking a Service Designer to assist a federal client in the DC Metropolitan area.Primary job duties and responsibilities may include, but are not limited to the following:

• Identify pain points in both frontstage and backstage processes and props
• Craft innovative approaches to improving service delivery; and
• Foster the support and continued use of service design and customer experience methodologies
• Visualize current and future state service delivery through service blueprints
• Facilitate the ideation of service improvements
• Participate in rapid prototyping and pilots of design concepts together with customers
• Collaborate in the development of service design success stories, case studies, and demos
• Craft scalable service design resources and templates
• Facilitate service design training sessions with customers and teammates

The ideal candidate will have:

• 7+ years of combined professional service design, CX, and/or UX experience
• Demonstrated ability to deliver across all phases of service design
• Experience collaborating with UX/ UI designers and technical teams for high-fidelity prototyping, piloting, and implementation efforts
• Excellent communication and customer service skills
• Experience establishing and maintaining rapid customer feedback loops to inform design at critical stages
• Results-oriented problem solver with high standards for quality, accuracy, attention to detail, and overall excellence
• Experience managing multiple projects simultaneously