UX/Service Designer

As a Service Designer, you may come from many backgrounds, and we are interested in those who, in addition to being an experienced Service Design practitioner, has depth in one or more of the following areas: Research, Visual Design, Prototyping, Business Design and Value Proposition.

We want you to be part of our team if you are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. You will be experienced, under no-illusions about the challenge, but resolute to embody the change you want to see as part of a team of design-thinkers who will support one-another.

Primary Responsibilities

• With a bagful of activities at-the-ready backed-up by a deep knowledge of design thinking, you will be able to write Service Design project proposals, run workshops that bring the user to the centre, defining an optimum service experience
• The deliverables you produce will include Service Design Blueprints, illustrated Journey maps, and Concept Designs, Service Experience prototypes, Empathy Maps, and Value Proposition Proposals, for the creation and evolution of products and services
• You will be able to plan, conduct, report-on, and advocate for a variety of research methodologies
• Exploring service metrics with the Service Design Lead, you will also partner with technologists, product managers, and business teams, on the feasibility & implementation of these, leading service quality reviews with senior business leaders.
• Mentoring leaders in the firm from non-design backgrounds who are key sponsors for the adoption of design in their respective business groups
• Coaching more junior colleagues, or those taking part in the design training and design apprenticeship scheme who are considering reskilling and moving into a service design role

Qualifications

• At least 5 years of Design Thinking or Service Design experience and 8+ years of  Experience Design
• Academic and/or applied knowledge in one of the following areas: Research, Visual Design, Prototyping, Business Design and Value Proposition.
• Hands-on experience of designing for a variety of digital touch-points and non-digital channels
• A passion for Customer/Employee Experience Design and its centrality to the future success of large organizations
• Excellent communication and organization skills
• Strong project and people management skills. Must be able to function as a project leader as well as an individual contributor
• Proficiency with design and prototyping tools such as Adobe, Figma, InVision, Figma, or other similar tools used widely in the design community
• A passion for creating products that resonate emotionally with people