Service Designer

Responsibilities:

• Uncover customer and business needs and pain points by using design research techniques
• Be human and eco-system centric
• Understand, analyze and map complex journeys and processes
• Develop service concepts, blueprints and other service design artefacts
• Attend and help plan client workshops and internal events, workshops and conferences
• Possess powerful but especially empathic communication skills, verbal and written. Convey confidence while presenting and defending design decisions
• Work collaboratively and empathize with multi-disciplinary team members and clients
• Support new business development efforts  

What you will bring

Technical and Industry Experience:

• Demonstrated experience in creating and implementing digital services and experiences
• Superior knowledge of all Adobe products, including InDesign and Illustrator, Sketch and/or Figma

Education – Qualifications, Accreditation, Training:

Required:

• BS/MS

Preferred:

• BS/MS in Service Design, Experience Design, or related fields