Service Designer

We are looking for another person with experience and passion for CX, for the position of Service Designer .

What will be your job?

• Mapping customer journeys and working with passenger segmentation
• Preparation and coordination of the roadmap of CX activities and projects
• Prepare outputs from surveys and user testing in cooperation with CX analysts
• Methodical guidance of CX specialists and coordination of all activities with the aim of improving the customer experience
• Management of internal workshops

What do we expect from you?

• You have experience with customer segmentation and working with personas
• Customer journey and analysis of client needs is not a foreign topic for you
• Knowledge of design methods Design thinking / Human centered design / Service design
• Ability to come up with actionable suggestions to improve CX
• Independence and the ability to see things through
• Active knowledge of English