Senior Service Designer

Job Description

Are you a passionate, analytical, and collaborative Service Designer seeking your next exciting challenge with the best?

Then join our dynamic, multi-disciplinary digital tech team looking to contribute to the very heart of LEGO® Model production.

Core Responsibilities

• Plan, implement, and analyze field research (stakeholder & user interviews), articulate user needs, observations, and existing workflows/documentation
• Synthesize data and translate observations and insights into ground-breaking ideas for new, innovative solutions
• Partner with the Product Manager to define the strategy for services and systems
• Take strategy through to execution with a human-centered approach, collaborating across teams to deliver meaningful impact
• Develop innovative experiences that help our employees and partners
• Craft and articulate compelling stories through the power of visualization
• Build and maintain service blueprints or similar maps to visualize complex ecosystems of software, processes, and users

Play your part in our team succeeding

The Senior Service Designer is responsible for designing and improving colleague and partner experiences across the Model Production processes and touchpoints.

This role will be an individual contributor embedded with the Model Production IT team and will be a strategic partner to the Product Manager.

They will plan, coordinate and lead primary and secondary research to create an experience strategy, concrete insights, and design initiatives for modernizing our systems and processes in Model Production.

Do you have what it takes?

• Bachelors or Master’s degree in UX, HCI or related field (Masters preferred)
• Good Experience working on complex systems
• demonstrated ability doing user experience design, service design, UX research
• Proven experience with working in an Agile team with developers

Advanced CZECH & ENGLISH both written and verbal would be ideal as we are an internationally gathered team.