Service Designer

The career opportunity of a lifetime Would you like to help people live their best lives? That’s what we do every day. We are a company of people caring for people—curious, connected to reality, and focused on leaving the world better than we found it.

We innovate in recruitment: your application will begin with an AI-guided phone interview (Clara IA), ensuring agility, objectivity, and consistency. You may also apply through the traditional process via our job portal: Service Design.

About the position: A key opportunity to lead the company’s end-to-end digital experience, driving transformation toward customer- and employee-centered models. Responsibilities include:

• Defining and leading UX strategy company-wide.
• Designing consistent digital experiences across web, app, portals, and internal tools.
• Evolving omnichannel customer journeys.
• Improving satisfaction, conversion, self-service, and efficiency.
• Leading design of key digital products (private area, app, onboarding, customer service).
• Implementing continuous research and turning insights into business decisions.
• Building and governing a scalable Design System.
• Coordinating with Product, Tech, Business, Marketing, and Operations teams.
• Leading a multidisciplinary team and managing external providers.

About you: We’re looking for someone with strategic vision, business orientation, and solid experience in UX and Service Design. Desired qualifications:

• Strong background in UX/Service Design in complex digital environments.
• End-to-end omnichannel journey design.
• Data-driven decision-making with research and metrics.
• Knowledge of Design Systems, Figma, and UX methodologies.
• Experience in Agile and product-oriented models.
• Sensitivity to accessibility, usability, and inclusive design.
• Experience leading multidisciplinary teams (UX/UI, Research, Content, Service Design).
• Strong collaboration and stakeholder influence skills.
• Experience in CRO, personalization, and AI applied to customer experience is a plus.