Service Design

What we are looking for is…

A Service Design expert with experience in qualitative research for high-impact digital and omnichannel projects.

A profile capable of designing user-centered strategies and discovering the needs and motivations of users and stakeholders and translating them into design proposals.

And specifically, this is what you will do:

• Design strategies for digital products and omnichannel experiences using agile methodologies and user-centered design practices.
• Participate in qualitative research processes from the definition of objectives (with interviews, usability tests…), analysis, synthesis and communication of results.
• Translate research results into actionable insights that inform the design of services, products, and experiences.
• Design and facilitate co-creation and strategic design workshops with clients and multidisciplinary teams.
• Mapping services, experiences and ecosystems (user journeys, service blueprints, business model canvas, value proposition canvas).
• Collaborate with design, product, technology, and business teams.
• Develop clear and persuasive design deliverables using visual and narrative materials (presentations, reports, experience maps, etc.).

For that, we need you to have…

• Experience in service design, design research or consulting, working on high-impact projects.
• Proficiency in qualitative research techniques (interviews, observation, focus groups, co-creation, usability testing) and analytical skills to turn data into insights.
• Experience in creating or improving digital services or products in multidisciplinary teams.
• Strategic and critical thinking, with sensitivity to balance user, business and technology needs.

And it would be great if…

• You are proficient in rapid prototyping tools such as Figma, Sketch, or Invision.
• You are fluent in English , both spoken and written.

At Garaje, we like people who…

They take pride in their work, give their best, always have fun, are brave and take risks, learn from mistakes, and love what they do.

Our attitude is defined by the passion with which we engage in our projects, the empathy and closeness we show towards our clients, and our ambition to go beyond what is right.