Service Designer

What we are looking for is…

An expert in Service Design with between 3 and 5 years of experience in design or consulting studios, working on products and clients with great impact. 

And specifically, this is what you will do:

• You will design strategies for digital products and omnichannel experiences with agile methodologies and user-centered design practices.
• You will establish the work process and dynamics appropriate to the specific needs of the project.
• You will communicate ideas and concepts verbally and visually through the creation of deliverables such as presentations, user journeys, personas and more.
• You will carry out research tasks such as interviews, co-creation sessions, etc., both with users and stakeholders.
• You will use your critical and analytical thinking and your creative problem-solving skills.
• You will work with service mapping and strategic proposal techniques (such as service blueprints, business model canvas, value proposition canvas).
• You will facilitate and design strategic design workshop dynamics with clients (workshops).
• You will work collaboratively with multidisciplinary teams and lead the dialogue with clients .

For that, we need you to have experience…

• • In service design in consulting, studies or large companies.
  • In projects to create or improve digital services or products, working in multidisciplinary teams and meeting established objectives and times.
  • Coordinating the project with other disciplines , such as development or data.
  • Anticipating and synthesizing the needs of both clients and business and technology teams.
  • Doing research tasks with users and stakeholders .
  • Facilitating sessions or workshops, adapting your speech according to the objective or trajectory of the participants.
  • Managing tools to map the experience and identify critical points in the process.
  • Conceptualizing ideas into creative and actionable design proposals in the context of the project.
  • Defining and transferring the value proposition of a new service in a convincing way.
  • Using tools to make high-impact presentations.

And it would be great if you also knew:

• Use useful design tools for rapid prototyping of solutions, such as Figma/Sketch or Invision.
• Get by in English like a fish in water, both orally and in writing.