Service Designer

What we are looking for is…

A Service Design expert with at least 5 years of experience in design studios or consulting, working on high-impact products and clients.

And specifically, this is what you will do:

• You will design strategies for digital products and omnichannel experiences with agile methodologies and user-centered design practices.
• You will establish the work process and dynamics appropriate to the specific needs of the project.
• You will communicate ideas and concepts verbally and visually through the creation of deliverables such as presentations, user journeys, personas, and more.
• You will carry out research tasks such as interviews, co-creation sessions, etc., with both users and stakeholders.
• You will use your critical and analytical thinking and your creative skills to solve problems.
• You will work with service mapping and strategic proposal techniques (such as service blueprints, business model canvas, value proposition canvas).
• You will facilitate and design strategic design workshop dynamics with clients (workshops).
• You will work collaboratively with multidisciplinary teams and lead dialogue with clients .

For that, we need you to have experience…

• • In service design in consulting, studios or large companies.
  • In projects for the creation or improvement of digital services or products, working in multidisciplinary teams and meeting established objectives and deadlines.
  • Coordinating the project with other disciplines , such as development or data.
  • Anticipating and synthesizing the needs of both clients and business and technology teams.
  • Conducting research with users and stakeholders .
  • Facilitating sessions or workshops by adapting your speech according to the objective or background of the participants.
  • Managing tools to map the experience and identify critical points in the process.
  • Conceptualizing ideas into creative and actionable design proposals within the context of the project.
  • Defining and conveying the value proposition of a new service in a compelling way.
  • Managing tools to make high-impact presentations.
  • Communicating fluently in English , both orally and in writing.

And it would be great if also…

• Handle useful design tools for rapid prototyping of solutions, such as Figma.
• You would know quantitative research techniques.