Service Designer

A Service Design expert with experience in qualitative research for high-impact digital and omnichannel projects.

A profile capable of designing user-centered strategies and uncovering the needs and motivations of users and stakeholders, translating them into design proposals.

And specifically, this is what you will do:

• Design strategies for digital products and omnichannel experiences using agile methodologies and user-centered design practices.
• Participate in qualitative research processes from the definition of objectives (usability test interviews, etc.), analysis, synthesis, and communication of results.
• Translate research results into actionable insights that inform the design of services, products, and experiences.
• Design and facilitate co-creation and strategic design workshops with clients and multidisciplinary teams.
• Map services, experiences, and ecosystems (user journeys, service blueprints, business model canvas, value proposition canvas).
• Collaborate with design, product, technology, and business teams.
• Develop design deliverables clearly and persuasively through visual and narrative deliverables (presentations, reports, experience maps, etc.)

For that, we need you to have…

• Experience in service design, design research, or consulting, working on high-impact projects.
• Mastery of qualitative research techniques (interviews, observation, focus groups, co-creation, usability testing) and analytical skills to convert data into insights.
• Experience in creating or improving digital services or products in multidisciplinary teams.
• Strategic and critical thinking, with sensitivity to balance user, business, and technology needs.

And it would be great if you also…

• You handle rapid prototyping tools such as Figma, Sketch or Invision.
• You are fluent in English , both spoken and written.