Senior Service Designer

We believe in teamwork, fun, complex projects, and simple solutions. How about you? We’re looking for a like-minded Senior Service Designer with the experience, passion and Jedi skills to help us rid the world of crappy design – one project at a time.

Would you like to:

• Scope, plan and lead exciting and abstract innovation & experience design projects.
• Coordinate multidisciplinary teams beyond their discipline (i.e. engineers, digital designers, business designers) in a collaborative and empowering manner.
• Present to clients, and develop and facilitate workshops and co-creation sessions.
• Conduct qualitative research using design research techniques and turn insights and identified opportunity spaces into differentiating service experiences.
• Define future customer journeys, blueprints and conceptualize new products, services and businesses for some of the world’s leading international brands.
• Help companies define their change processes, including a level of business & IT architecture understanding to plan for implementation.

We would like you to be:

• A skilled professional with significant hands-on experience working in end-to-end service design for at least 5+ years (ideally more).
• Great at designing and running design research, including ethnography, shadowings, focus groups, co-creation and usability testings.
• Great research analysis skills, used to develop insight-driven product & service frameworks.
• A great communicator, a profoundly curious workshop facilitator not afraid to push the boundaries, and a solid client partner – able to listen, learn, advise, and build strong relationships with our clients.
• Proficient in sketching, visualising, prototyping and other service design techniques like value propositions, journey mapping, service specifications, blueprinting, and testing.
• Familiar with UX design, creating user stories, flows, wireframes and digital prototypes; although this is not the core of the role.
• An EU national, or with a working permit for Spain – this is a must-have!
• A problem solver, with ideas that challenge the ordinary, together with the drive – and the guts – to bring them to life.
• Someone with a ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together.
• Non-negotiable: Fluent in English and Spanish – please don’t apply if you don’t speak fluently both in a professional context.

Would you like to join a global organisation that:

• Embraces work-life balance – our employees’ well-being remains a top priority for us.
• Promotes a culture of learning and advocacy across the globe – diversity will enable us to strengthen our impact
• An office in a fantastic location in Madrid City Center
• Healthy and delicious breakfasts every Monday
• Weekly knowledge-sharing sessions, designed to cultivate cross-discipline talent
• An inspiring, social, collaborative and playful work environment, with an open-minded and diverse culture