Service Designer

We are looking for a great Service Designer to join our Barcelona office and help build and test new businesses.

The Service Designer will work across multiple clients and projects to provide the Business Design team with methodology and support in the execution regarding a deep understanding of customer needs.

Responsibilities:

• Work collaboratively with all the different teams at NOBA across clients and projects.
• Be the go-to person when it comes to Immersion & Definition phases of our methodology.
• Define and implement service design deliverables – research preparation materials, results templates, service blueprints, etc.
• Mapping and understanding of customer journeys.
• Use multiple design research techniques to uncover needs and pain points.
• Facilitate ideation and definition workshops as well as leading/attending interviews when needed.
• Convert data into insights.
• Support leadership team business development

You have…

• +5 years of previous experience as a service designer producing deliverables.
• +2 years of previous experience facilitating workshops
• Strong communication skills.
• Proven knowledge of service design tools and methods
• Compelling written and verbal skills in English (Spanish is nice to have too!)
• Teamwork oriented.
• Test & learn mindset.
• Humble and positive mindset, eager to learn.