Service Designer

What we are looking for is…

An expert in Service Design with at least 2 years of experience in design studios or consulting, working on high-impact products and clients.

And specifically, this is what you will do:

• You will design strategies for digital products and omnichannel experiences with agile methodologies and user-centered design practices.
• You will establish the work process and the dynamics appropriate to the specific needs of the project.
• You will communicate ideas and concepts verbally and visually through the creation of deliverables such as presentations, user journeys, personas, and more.
• You will carry out research tasks such as interviews, co-creation sessions, etc., both with users and with stakeholders.
• You will use your critical and analytical thinking and creative problem-solving skills.
• You will work with service mapping and strategic proposal techniques (such as service blueprints, business model canvas, value proposition canvas).
• You will facilitate and design strategic design workshop dynamics with clients (workshops).
• You will work collaboratively with multidisciplinary teams and clients.

For that, we need you to have experience…

• • In design of consulting services, studios or large companies.
  • In projects to create or improve digital services or products, working in multidisciplinary teams and meeting the established objectives and times.
  • Coordinating the project with other disciplines, such as development or data.
  • Anticipating and synthesizing the needs of both clients and business and technology teams.
  • Doing research tasks with users and stakeholders.
  • Facilitating sessions or workshops adapting your speech according to the objective or the trajectory of the participants.
  • Managing tools to map the experience and identify the critical points of the process.
  • Conceptualizing ideas into creative and actionable design proposals in the context of the project.
  • Defining and conveying the value proposition of a new service convincingly.
  • Managing tools to make high-impact presentations.

And it would be great if you also knew:

• Manage useful design tools for rapid prototyping of solutions, such as Figma/Sketch or Invision.
• Get along in English like a fish in water, both orally and in writing.

At Garaje we like people who…

• They are autonomous and know how to manage their responsibilities and their time.
• They are demanding with themselves and are constantly in the process of improving.
• They question and analyze ideas to solve problems.
• They take ownership of their projects, they don’t say “this is not my problem” and they go above and beyond to make the product shine.
• They are flexible, take on and embrace change, and are able to pivot and let go of old ideas.
• They do not expect to solve everything the first time or perfectly and are able to take risks and face the error.
• They know how to work with others, they put aside their ego and are humble: big team little me.
• They create a positive and collaborative work environment in which everyone feels included, valued and accepted.