Service Designer

We are currently looking for a Service Designer to join our team. As a Service Designer you will contribute to activities on projects, including design research, client workshops, creative brainstorms, and product definition. This is your opportunity to be part of a team that is creating positive impact for our customers and the world by creating products that make a difference.

As a Service Designer you will:

• Perform user research to make sure we are asking the right questions in order to get the right answers
• Design the user Journey Map so we can identify pain points and issues that need to be addressed in a given product
• Plan and facilitate co-creation workshops with stakeholders in order to propose the most viable solution for a given problem
• Use the available resources to prototype services in order to validate ideas and iterate on it
• Design the Service Blueprint and prepare it to be presented to the product and business teams
• Work collaboratively with multi-disciplinary team members and clients.

Internal Evangelism:

• Understand the product’s strong points of sale.
• Understand the product’s competitive edge.
• Being an advocate for the product’s value as well as the value of clients and end users research in addressing the product’s needs.

Experience required:

• 4+ years of experience as a Service Designer
• Experience presenting and defending designs and key milestone deliverables to peers and executive level stakeholders in English and Spanish.
• Ability to work effectively under deadlines and juggle multiple projects simultaneously
• Excellent time and task management skills
• Adept at strategic visioning and able to envision optimal user experiences and develop innovative design strategies
• Experience working in a high-level collaborative environment and promoting a teamwork mentality but also being capable of working independently.

Must have skills:

• Be a great team player, experienced in working with agile and cross functional teams
• Be proactive and agile detecting issues and solving problems.
• Excellent communication skills both written and verbal in English
• Ability to collaborate closely with other teams: developers, product management and engineering to define and implement innovative solutions for the product direction, visuals and experience.
• Make design decisions based on the overall design roadmap as well as your own design thinking and fundamental principles.