Service Designer

The Service Designer will take part of service design activities on projects, including research, client workshops, creative brainstorms, interaction design, and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.

Requirements
Personal:

• Self-identify career goals.
• Understand Service & Interaction Design as a discipline and a practice.
• Collaborate with our user research team to understand user needs, identify design opportunities, and create meaningful user experiences.
• Contribute to Interaction Design and Service Design activities including client workshops, user interviews, and creative brainstorms.

Craft:

• Define interactions and services based on relevant business, technical, and design considerations.
• Make design ideas tangible for the Fjord team and the client through visual storytelling and rapid prototyping.
• Explain and discuss design decisions eloquently, and give design feedback.

Team:

• Seek input and feedback from mid-level and senior team members.
• Accurately assess own performance.

Project:

• Create key interaction and service design deliverables.
• Use a range of design methods and practices to design experiences.

Client:

• Frame and tell the story of design solutions. Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
• Plan, design, facilitate, and synthesize workshops.

Community:

• Initiate or participate in internal initiatives.
• Be a Fjord ambassador, attending and helping to plan studio and community events, workshops, and conferences.

Skillset:

• High dexterity in speed and quality with the tools of your trade.
• Knowledge of and curiosity about technology and its impact on design solutions.
• Knowledge and experience of applying user-centered design processes.
• Ability to execute and contribute to explorative, generative and evaluative research.
• Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.
• Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
• Familiar with rapid prototyping methods, ranging from paper sketching to digital prototypes.
• Preparedness for being part of teams who focus on user-centered design practices to develop new products and services.