Service Designer

As a Service Designer, you:

Will participate in the service design practice and delivery on a project level. You’ll also help establish processes, facilitate knowledge sharing within our company, across Europe and beyond. This is your opportunity to evolve a design culture as both a discipline and a practice on a global corporate scale.

• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Lead interaction design and service design activities, including customer workshops, internal workshops, user interviews, and creative brainstorms.
• Define interactions and services based on relevant business, technical, and design considerations.
• Seek input and feedback from junior through to senior team members.
• Plan, design, facilitate, and synthesize workshops.
• Develop design thinking methodologies.
• Be an ambassador for agile and design thinking across the Zurich Group
• Provide oversight and facilitate design activities across the company.
• Create opportunities to solve business challenges with design.
• Participate in the development of projects related to CX and cultural transformation through Human Centred Design.
• Provide input for design training within the company

Your Skills and Experience

As a Service Designer your skills and qualifications will ideally include:

• We’re looking for candidates that have a background in service design and CX, and a proven track record in applying design thinking in projects.
• 5+ years of experience delivering design solutions for a variety of clients
• Analytical approach to problem solving
• Our expectation is that you’ll have experience in service design (design research, visualization, service prototyping) and have a portfolio that demonstrates your great work, your ability to communicate a story and your skills to influence and engage with people from all seniority levels throughout the design process.
• You will be involved in many co-creation and collaborative sessions on remote, so we expect remote facilitation skills to help our employees and users create great outcomes together.
• Skills to uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Storytelling skills
• Creative problem-solving skills, and the ability to work with and inspire others
• Demonstrable knowledge service design doing and coaching
• An ability to design and facilitate design workshops
• Experience in design research and analysis
• Experience with service prototypes and lean startup methods
• Experience in stakeholder management and engagement at all levels
• Experience with Design Systems and UX/UI collaboration
• Public speaking and presentation skills in English