Service Designer

Do you live to create? Looking for your next big challenge? How about a breath of fresh air? As part of the DDB Group, the CATORCE creative agency network handles all global advertising for the SEAT car brand. With offices in 11 countries and counting, CATORCE is a place for those who like to bend the rules. It’s a place for rock’n’roll. At the heart of Barcelona, and beyond.

It is also a place where a diverse mix of talented people want to come and do their best work. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our teams and across all our work.  Diversity is more than a commitment for us — it is the foundation of what we do.

Purpose

 

We are working with a client that is on the forefront of making huge changes in the mobility industry. There has been a lot of disruption in this space over the last few years and now is a moment of great change, the challenge to create the best services that stand out in a competitive space is too delicious to miss up. The client is a large global network provider and is looking for forward thinkers to join, to challenge, to create and deliver something unique. Do you have the right ingredients to create something new?

Service Designer

• The Service Designer will always be the voice of the customer, demonstrating this in all client meetings, internal meetings to define customer centric strategies
• The Service Designer will directly support the business plan and brand vision this role is a major contributing factor in improving the quality of the customer experience while bring value to the company
• You’ll work with a multidisciplinary team of designers and experts to create solutions that exist in the digital realm. As a Service Designer, you’ll be a hands-on design expert, taking concepts forward and working hand-in-hand with partners to implement services in a variety of settings.

• Have a good broad knowledge of the customers, including but not limited to understanding their needs, wants, likes, habits, behaviors so you can be a true advocate for customers on a day to day basis
• Developing processes and methodologies to maintain this customer knowledge with activities such as designing and leading workshops, being part of customer interviews, data analysis of customer metrics
• Gain and always develop knowledge about the products and services offered in the industry
• Have a good working relationship with stakeholders, and an understanding of their operational processes so that you know who and how to influence of change
• Continually identify opportunities to improve the customer experience
• Successful identification, support and delivery of solutions that support an improved customer experience
• Provide information and training on initiatives and changes, so we create experts everywhere. Running Service Design workshops with clients and internally
• Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners
• Credible across service areas, creates positive working environments, manage conflict