Service Designer

Service Designer

• The Service Designer will always be the voice of the customer, demonstrating this in all client meetings, internal meetings to define customer centric strategies
• The Service Designer will directly support the business plan and brand vision this role is a major contributing factor in improving the quality of the customer experience while bring value to the company
• You’ll work with a multidisciplinary team of designers and experts to create solutions that exist in the digital realm. As a Service Designer, you’ll be a hands-on design expert, taking concepts forward and working hand-in-hand with partners to implement services in a variety of settings.

1. Responsibilities

• Have a good broad knowledge of the customers, including but not limited to understanding their needs, wants, likes, habits, behaviors so you can be a true advocate for customers on a day to day basis
• Developing processes and methodologies to maintain this customer knowledge with activities such as designing and leading workshops, being part of customer interviews, data analysis of customer metrics
• Gain and always develop knowledge about the products and services offered in the industry
• Have a good working relationship with stakeholders, and an understanding of their operational processes so that you know who and how to influence of change
• Continually identify opportunities to improve the customer experience
• Successful identification, support and delivery of solutions that support an improved customer experience
• Provide information and training on initiatives and changes, so we create experts everywhere. Running Service Design workshops with clients and internally
• Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners
• Credible across service areas, creates positive working environments, manage conflict