Service Designer

We have a big vision for Service and Experience design in Spain, and we hope to share with you what is truly an exciting time in design; shaping the way the world is doing business and engaging with their customers.

You will

• Be responsible for the quality of all deliverables across a variety of projects.
• Be a hands-on design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms.
• Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touch-points of the service. Pulling together all aspects of service design offered by Acid Tango.
• Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at client meetings, internal company meetings, brainstorms and external design events.
• Balance the client’s business objectives whilst meeting the user experience objectives of the project.
• Have an understanding of the core service design skills that should be integrated into projects, including: user research, business development, business design, technological and brand DNA.
• Keep up to speed with new technology market and trends applicable to Acid Tango’s service design core.
• Create design briefs based on project proposals and client feedback.

We’re looking for someone who has

• At least 5+ years of service design experience.
• A proven positive and motivational leader.
• Experience of being highly accountable for design quality and project delivery.
• Experience in research and ideation. A strong work ethic and a passion for drawing out and driving creativity and innovation.
• Workshop planning and facilitation skills.
• Excellent presentation skills.
• Experience of iterative prototyping. Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders.
• A structured and organized approach to work but with the ability to be flexible when necessary, performing other role-related duties when required.
• Impeccable personal time management.
• Planning and analytical skills are essential.
• Ability to respond positively and calmly to shifting priorities, demands and timelines.
• Strong influencing, negotiation and communication skills, both written and verbal.
• Strong story-telling, persuading and influencing skills.
• An effective decision-maker.
• Keen to seek out opportunities for self-development.