Service Designer

KEY TASKS AND RESPONSIBILITIES

• As a service designer, be responsible for the quality of all deliverables across a variety of projects.
• Be a hands-on design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms.
• Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touch-points of the service. Pulling together all aspects of service design offered by Acid Tango.
• Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at client meetings, internal company meetings, brainstorms and external design events.
• Balance the client’s business objectives whilst meeting the user experience objectives of the project.
• Have an understanding of the core service design skills that should be integrated into projects, including: user research, business development, business design, technological and brand DNA.
• Keep up to speed with new technology market and trends applicable to Acid Tango’s service design core.
• Create design briefs based on project proposals and client feedback.

KNOWLEDGE, EXPERIENCE AND TECHNICAL SKILLS 

• At least 5+ years of service design experience.
• A proven positive and motivational leader.
• Experience of being highly accountable for design quality and project delivery.
• Experience in research and ideation. A strong work ethic and a passion for drawing out and driving creativity and innovation.
• Workshop planning and facilitation skills.
• Excellent presentation skills.
• Experience of iterative prototyping. Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders.
• A structured and organized approach to work but with the ability to be flexible when necessary, performing other role-related duties when required.
• Impeccable personal time management.
• Planning and analytical skills are essential.
• Ability to respond positively and calmly to shifting priorities, demands and timelines.
• Strong influencing, negotiation and communication skills, both written and verbal.
• Strong story-telling, persuading and influencing skills.
• An effective decision-maker.
• Keen to seek out opportunities for self-development.

WE OFFER

• Challenging projects with a focus on innovation.
• Offices in the center of Madrid.
• Be part of a dynamic and diverse team with a desire to leave a mark.
• International clients with thousands of users.
• A laptop of your choice.
• Flexible working hours and the possibility to work some days remotely.
• Private insurance.
• Salary between 40-45K a year.
• An extra bonus between 3-10% of your salary, depending on your performance.
• A bonus of 1000€/year to spend in education.