Service Designer

We are currently looking for a Service Designer to join a young and dynamic Product team, based in Valencia (Spain).

The selected candidate will be responsible for designing and improving end-to-end digital services and experiences, based on insights gained through qualitative and quantitative research. They will work closely with Product, Design, and Technology teams, as well as business stakeholders, to support strategic decisions based on real user needs.

Your responsibilities:

· Design and optimize end-to-end services and flows, from discovery to validation and delivery.

• Plan and execute qualitative and quantitative research activities (interviews, usability testing, surveys, desk research, benchmarking).

• Be responsible for end-to-end research streams, defining hypotheses, objectives, methodologies and synthesizing actionable insights.

• Actively influence product strategy and roadmap decisions, translating research insights into clear, evidence-based recommendations.

• Collaborate with Product Managers and Designers to prioritize improvement opportunities and new initiatives.

• Create and maintain service design artifacts (service blueprints, journey maps, personas, ecosystem maps).

· Ensure that the proposed solutions take into account usability, technical feasibility, business impact and compliance.

· Accompany the validation of solutions through user testing and analysis of results.

• Contribute to a culture of continuous learning, data-informed and user-centric within the team.

Skills and experience:

• Demonstrable experience of at least 3 years in Service Design and UX Research in digital environments;

• Solid knowledge of UX research methodologies and Design Thinking;

• Ability to transform user insights into actionable recommendations for product and business;

• Experience working in multidisciplinary and international teams, with excellent communication skills;

• Fluent English (spoken and written).