Service Designer

About the Role

Accenture is looking for a Service Designer to join our growing Experience and Service Design practice. In this role, you’ll help organisations reimagine and improve services by placing user needs at the centre of decision-making. Working across multidisciplinary teams, you’ll design end-to-end experiences that deliver meaningful outcomes for users while meeting business and operational objectives.

You will collaborate with researchers, designers, product owners, architects, and client stakeholders to shape future-state services, identify opportunities for improvement, and create impactful solutions across digital and non-digital touchpoints. This is an opportunity to work on complex transformation programs that influence how customers, citizens, and employees interact with products and services every day.

 

Key Responsibilities

• Design end-to-end services that are user-centred, efficient, and aligned to business goals.
• Develop customer journeys, service blueprints, ecosystem maps, and future-state service models.
• Facilitate discovery sessions, design workshops, and co-creation activities with users and stakeholders.
• Translate research insights and user needs into actionable service concepts and recommendations.
• Identify service pain points, risks, opportunities, and areas for innovation.
• Collaborate with product, delivery, and technology teams to ensure service design is embedded throughout delivery.
• Create clear service design artefacts that support implementation and decision-making.
• Champion accessibility, usability, and inclusive design principles.
• Measure service effectiveness and drive continuous improvement through data, feedback, and iteration.
• Communicate complex concepts through compelling storytelling and visualisation techniques.