Service Designer

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

You’ll be responsible for

• Conduct comprehensive research to understand customer needs, market trends, and the competitive landscape.
• Employ your expertise in behavioural economics to inform and inspire innovative service design solutions that drive customer engagement and loyalty.
• Support end-to-end journey mapping, covering all touchpoints including communications, processes, systems, and data, to ensure a seamless and delightful customer experience.
• Support the facilitation of workshops and collaborative sessions with stakeholders across the organisation to ideate, prototype, and iterate on service concepts.
• Build agile methodologies to manage projects, ensuring swift adaptation to feedback and changing requirements.
• Work closely with the multi-disciplinary teams to bring your designs to life, monitoring implementation and leveraging data to refine and optimize services continuously.

About you

• Bachelor’s or master’s degree in design, human computer-interaction or related field.
• Proficiency in design tools such as Adobe Creative Suite, Sketch or Figma.
• Intermediate analytical and numeracy capability.
• Strong background in research, design, facilitation, innovation, and execution, particularly within the context of service design.
• Demonstrated experience in end-to-end journey mapping, encompassing communications, processes, systems, and data.
• Commercial acumen, with the ability to align design solutions with business objectives.
• Proficiency in agile methodologies, with hands-on experience managing projects in an agile environment.
• Exceptional communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
• Lean Six Sigma certification will be highly regarded.