Senior Service Designer

Your New Role

Please note this is an initial 12 month fixed term.

We are seeking a Senior Service Designer to join our dynamic Member Experience team. In this role, you will have the opportunity to identify and implement human-centered design and design thinking approaches to create exceptional member and business value. You will collaborate closely with multi-disciplinary project teams to craft engaging and differentiated member experiences that align with our business objectives and operational realities. This role will also involve leading design sprints in key projects, supporting the development and advocacy of the Service Design practice, and contributing your expertise to our organization’s growth.

To be successful in this role you will have the following skills and experience:

• Senior experience in Human-Centered Design (HCD), with a specific focus on Service Design and Strategic Design
• Proven experience in translating research insights into actionable concepts and artifacts, such as personas, customer journeys, service blueprints, and more
• Experience in financial services or a large, complex organization in a hands-on design role
• Demonstrated experience in working on design projects with multi-disciplinary teams
• A deep knowledge of, and experience with, human-centered design (HCD) and design thinking methodologies
• A proactive and hands-on approach to achieving the best outcomes for members while considering business objectives and delivery constraints
• Ability to work independently and as part of a collaborative team
• Strong balance between visionary thinking and pragmatism
• Excellent engagement, facilitation, and influencing skills
• Outstanding communication, facilitation, and presentation skills
• The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
• You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Employee Experience

We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.

We love working at Aware Super because our hard work is rewarded by:

• A culture of career growth and development, backed by a commitment to internal career mobility
• Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones