Lead CX Service Designer

Are you ready to embark on an exciting journey with our Customer Science team? We’re on the lookout for a dynamic Lead CX Service Designer to drive innovation and create impactful experiences. Your expertise and creative flair will be the cornerstone of our success as we revolutionise customer engagement.

Why Join Us?

Unleash Your Potential: in our innovative environment where your skills and talents are recognised.

Collaborate with the Best: Join forces with a team of passionate professionals dedicated to making a difference.

Shape the Future: As a Lead CX Service Designer, you’ll play a pivotal role in transforming our clients’ visions into reality, driving strategic change, and shaping the future of customer experience.

Responsibilities:

• Strategic Partnership: Collaborate closely with clients and cross-functional teams to understand business goals, user needs, and pain points.
• Insightful Research: Conduct user research to gain deep insights into customer behaviours and preferences, using human-centered design methodologies.
• Innovative Solutions: Ideate, prototype, and iterate on innovative solutions that address customer needs and business objectives.
• Visualise Experiences: Produce captivating customer journey maps, service blueprints, and design artifacts to visualize the end-to-end customer experience.
• Design Collaboration: Work with UX/UI designers to translate design concepts into visually stunning interfaces that enhance the overall customer experience.
• Thought Leadership: Stay ahead of industry trends, sharing your expertise and insights on best practices and emerging technologies in CX design and human-centered design.

Requirements:

• Experience: 5+ years in CX design, service design, or related roles, ideally within a consulting practice or large organization.
• Education: Bachelor’s or Master’s degree in design, human-centered, CX, or a related field.
• Portfolio: Showcase your design prowess with a strong portfolio highlighting your design process and achievements.
• Skills: Excellent communication, collaboration, and problem-solving skills are a must, along with the ability to thrive in a fast-paced environment.