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ARCHIVEDAgency / ConsultancyFull Time

Junior Service Designers

The Customer Experience Company

The Customer Experience Company

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Junior
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  • LocationAustralia flagSydney, NSW
  • RemoteNo
  • Work Styleonsite
  • SeniorityJunior
  • Experience0–2 years
  • TypeFull Time
  • SalaryUnspecified
  • IndustryAgency / Consultancy
  • Posted228w ago
  • ExpiresJuly 11, 2022
Skills
qualitative researchquantitative researchusability testingservice designcustomer experienceprototypingworkshop facilitation

Once you’re on our team, you will

  • Conduct qualitative and quantitative customer research that will contribute to the design of great customer experiences.
  • Help create fit-for-purpose Service Design outputs that guide organisations to translate customer needs and pain points into business opportunities.
  • Ideate concepts for new products, services and service ecosystems that address true customer needs.
  • Prototype and test your work with real customers and client stakeholders.
  • Craft hard hitting, engaging and creative client deliverables, workshops and presentations.

What kind of expertise we’re looking for

  • A Bachelor’s degree with 0–2 years of post-qualification experience.
  • Desirable: 0–2 years of post-qualification experience in consulting, industry or a start-up environment.
  • An appreciation for CX, its value and interest in how Service Design is used to achieve change.
  • A strong and open-minded approach to problem-solving and comfort in uncertainty.
  • A motivation to learn, take direction and upskill across different types of projects.
  • An ability to communicate complex ideas simply with top-notch written, verbal and visual communication skills.

Traits

If you have a strong drive to go above and beyond, a sense of fun to fit in with our supportive, collaborative and non-hierarchical culture, and deeply care about putting people first, you’ll fit in perfectly!

If these traits resonate with you but your experience looks a little different to the above, we’d still love to hear from you – don’t hesitate to get in touch!