Service Designer

As a Service Designer you will be a part of Kmart’s newly created Innovation Squad, that will lead the development of new initiatives by building and creating ‘first of their kind’ technology in retail. This team will transform the way Kmart interacts with their customers in the future through the digitalization of stores.

What you’ll be doing 

As a Service Designer you’ll

• Work cross functionally on projects directly related to improving how our stores operate
• Identify customer pain points and develop appropriate exploration process to create solutions
• Be responsible for the design, implementation or delivery of processes and programs
• Analysing potential project areas, testing new ideas and creating a solution
• Lead design and customer research actives to understand and communicate insights
• Build and maintain excellent working relationships across a range of stakeholders
• Have a pro-active approach to exploring new technologies that can be used during innovation projects

To be successful in this role you’ll have:

• Experience working collaboratively with partners and cross-functional team members
• Participation in design-led innovation projects using human centred design or design thinking methodology
• Demonstrated expertise in developing new products and/or services
• Demonstrated experience in applying design research methods and translating insights into opportunities for innovation
• Experience working in physical and digital project environments
• Ability to explore and implement emerging technologies into the projects
• Familiarity with Figma, Mirror or similar tools
• A background in Retail or similar domains is desirable

Perks and benefits we’ll offer you:

• Flexible working – you’ll choose when and where you work.
• We’ll provide multiple ways for you to learn from online micro-credentialing in Udemy, support to gain certifications to tech community events and more.
• Great career opportunities across the broader Wesfarmers Group.
• We offer inclusive leave and ongoing support for team members of all backgrounds and family circumstances.
• Free onsite parking when you’re required to come into the office.
• We want you to feel rewarded for your commitment and hard work that’s why everyone gets the opportunity to participate in a bonus program.
• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
• A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products.
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• Reflection room, space for prayer, meditation, or time for yourself.
• Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.