Service Designer

What’s the Job? 

·    Collaborating with cross functional teams to gather requirements, solve problems, and unblock pathways to deliver our objectives.

·    Use research, insights, and data to inform and iterate on all design decisions.

·    Leading the development of wireframes, sitemaps, and process/screen flows.

·    Validating designs with customers through observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research.

·    Support the implementation of service improvements by sharing best practice, coaching others, translating user stories, proposing design approaches or services to meet strategic business needs, developing and delivering user testing sessions and facilitating workshops to build capability

A little bit about you:

To be successful in this role you will have:

·    Extensive Experience in Service Design and UX experience within an agile environment, with a focus on digital or web product development.

·    Experience with human centred design and design thinking.

·    Balancing competing demands to ensure project objectives are achieved to the required standards and within budget

·    Ability to maintain good relationships and communication with stakeholders

·    Ability to critically think about existing solutions and processes and the courage to challenge them using evidence

·    Experience in the design and launch of new products/services and transformational projects.

·    Experience in UX design software – e.g. Figma and Miro