Service Designer

About The Role
The team is at the heart of eCommerce and digital transformation – the subject matter experts on creating unified and inclusive customer experiences. They’re accessibility-obsessed!
As a Service Designer, you will be responsible for working with stakeholders across the business to provide Service Design expertise when shaping new products and services. This will include work planning, research, testing and execution.
Key Outcomes

• Anticipate customer needs and help guide them to create product strategy through Service Design & Research work
• Conduct service design work while also coaching and providing feedback on work conducted by others in the team
• Educate and foster a shared understanding of customers, operational needs, personas, user journeys through omnichannel lens across the business
• Able to identify, frame and challenge design problems & translate concepts into designs that illustrate the benefits and simplicity despite system complexity
• Use innovative approaches to design and creative techniques to lead internal & external sessions and workshops for over large stakeholder group

We are looking for:
An experienced Service Designer with demonstrated skills and experience in service mapping, customer journey mapping, service blueprint, business process analysis, research and CX. Having conducted qualitative design research using ethnographic and participatory methods.