Senior Service Designer

We are looking to hire a Senior Service Designer to join us in building amazing products that provide Rebellion’s users frictionless access to mission capabilities. The Senior Service Design role will be based out of our Washington, D.C. office and will work on Rebellion’s intelligence or autonomy product lines. As a designer with Rebellion, you will transform the way intelligence analysts create and share data, develop patterns of life models, identify threats, and task further intelligence collection.  A job well done means the analysts across the Department of Defense and Ministry of Defense will always have the information they need at their fingertips; they will be freed from manual processes and able to focus on decision-making and achieving mission goals.

The ideal candidate is comfortable managing and executing the end-to-end service design process including user research, facilitation, concept generation, storyboarding, and even some interaction design. The strongest candidates are experts in systems thinking and deeply passionate about understanding human behavior. Expect to drive and coordinate the service design process for your products and gain consensus across Rebellion’s internal stakeholders (Product Management, Engineering, Design, Customer Success, etc).

What your mission is: 

• Conduct user research, facilitation, and co-creation sessions that engage stakeholders and users in the design process.
• Communicate research effectively to enhance Rebellion’s design process with a deep understanding of our users
• Prioritize high-impact design decisions that achieve key outcomes for our customers, and effectively create buy-in amongst internal stakeholders.
• Adjust and change quickly if needed, due to a shift in direction or new user insights.

You may be fit for this role if your expertise aligns to: 

• Care deeply about empowering users.
• Want to be part of an incredibly kind, passionate and capable team of engineers, designers and product managers who are motivated by mission-oriented work.
• Are excited to help establish the design culture and practices of the company.
• Eager to learn about capabilities and struggles of the defense and national security industry.
• Believe that exposing and adapting the design process for multi-disciplinary collaboration leads to better products and experiences.