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ARCHIVEDAgency / ConsultancyFull Time

Senior Service/UX Researcher Designer

Objective Experience

Objective Experience

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Senior
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  • LocationAustralia flagSydney, NSW
  • RemoteNo
  • Work Styleonsite
  • SenioritySenior
  • Experience3+ years
  • TypeFull Time
  • SalaryUnspecified
  • IndustryAgency / Consultancy
  • Posted264w ago
  • ExpiresNovember 6, 2021
Skills
service designdesign thinkinguser researchux designwireframingprototypinginformation architecturepersonasjourney mappingservice blueprintstrategic designcustomer experience
Benefits
professional development
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.A$141k
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From the 2026 Salary(+) Report

A$141k

median base salary

A$127kA$159k
LowHigh

Based on 62 respondents

senior roles in Australia

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Responsibilities

  • Collaborate with the MD and Client teams to propose strategic methodologies and new approaches to business challenges with our clients.
  • Lead projects that include all Service Design, Research and UX activities and outputs; heuristics, stakeholder engagements, personas, customer journey mapping, Service blueprints, Research and strategic design outputs
  • Create and/or manage design outputs: wireframes & prototypes for research activities.
  • Develop and optimise UX designs including information architecture and user/workflows.
  • Demonstrate excellent Account Management and Project Management skills, with the ability to bring projects within a fixed timeframe.
  • Mentor and contribute to ongoing professional development among colleagues; Design Thinking techniques, internal processes and high-quality deliverables.

Desired Skills & Experience

  • Strong leadership skills; Account Management, Project Management, Strategy and Research
  • 3+ years’ experience in a UX/CX role
  • Bachelor’s Degree: ideally in Computer Science, Human Computer Interaction, Org Psych or Social Science.
  • Passion for making complex interactions simple, and making large amounts of information digestible.
  • Demonstrated knowledge of user experience principles and practices including design thinking methodology
  • Proven experience in scoping, costing and delivering UX strategy engagements
  • Ability to move fast, listen, quickly incorporate feedback and adapt.
  • Relentless collaboration; demonstrating confidence, empathy and patience when managing internal team & client relations.
  • Autonomy – great at managing your own projects and time management
  • Mentoring – great at motivating a project team at all times to deliver their very best