Service Designer

The Organisation

Our Client is a progressive Local Government Body based in the South-East of Port Phillip Bay. Our Client offers a working environment that is open and flexible. They believe their team needs to reflect the community they support; and very much encourage women and candidates of a culturally diverse background to apply.

The Opportunity

Our Client is seeking an experienced Service Designer who is passionate about design and has high level skills in the analysis of customer research to create, build and deliver services that create a great experience for our customers. This is a stand-alone developer role within a wider Customer Experience team of 6. The team is new and is learning through experience; so we believe this is a great opportunity to learn with them.

Working collaboratively with a range of teams, you will take a “knowledge transfer” approach to help accelerate and embed new ways of working across the organisation. Design leadership, project management and relationship and stakeholder management are core capabilities of this role.

About You

The role requires previous experience in leading the planning, delivery and implementation of all phases of human-centred design / service design projects. This includes research, facilitation, insight synthesis, ideation, concept prototyping, service blueprinting and final output production.

If you believe this is your next role we would love to hear from you!

Our Client is an equal opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity and inclusion.