Service Designer

About the role
Revenue Digital is currently recruiting multiple Service Designers for their various teams. This role is an integral part of a driven, compassionate, and committed team to provide human-centred services that support and guide the 8million+ people of NSW

Skills and Experience Required: 

• Experience in Service Design and UX experience within an agile environment, with a focus on digital or web product development.
• Experience with human centred design and design thinking.
• Strong understanding the products end to end journey.
• Experience in the design and launch of new products/services and transformational projects.
• Experience in UX design software – e.g., Figma and Miro
• Problem-solving aptitude.
• Positive attitude working in a fast-paced environment.
• Excellent communication skills.

In this role you will: 

• Drive the development of concepts, including the definition of customer needs, task analysis and the creation of sitemaps, process/screen flows and wireframes to meet service delivery outcomes
• Assess end-to-end customer experiences using participatory and iterative design techniques,
• Give concepts meaning by visualizing service concepts, and creating visually compelling concept models that are fit for purpose and to expected standards
• Build consensus between services and/or stakeholders to create a continually collaborative environment that sustains good service
• Support and provide expert advice in the creation of services bringing together user needs, business goals and technical feasibility to ensure optimal service delivery
• Analyse existing business properties / sites to identify overall inefficiencies and/or non-compliance and develop and implement solutions to improve business performance based on user needs, available technology, alignment with standards and value for money
• Make complex and technical information and language simple and accessible for non-technical audiences
• Support the implementation of service improvements by sharing best practice, translating user stories, proposing design approaches or services to meet strategic business needs, developing, and delivering user testing sessions and facilitating workshops to build capability