Service Designer

About Role    
This role is pivotal in re-imagining & re-designing the way support services are currently delivered to schools. It provides subject matter expertise in listening to school colleagues, understanding their needs, and co-designing solutions to create and deliver support services that meet school needs.

Your accountabilities will include:

• Using human centric and design thinking methodologies to get a deep understanding of customer needs.
• Contributing to workshops, conducting research and analysis.
• Visually communicate concepts using various visual tool, including journey maps, service blue print etc.
• Work collaboratively with internal and external networks to collate and prepare information to support the teams goal.
• Meeting the needs of different types of clients and colleagues in a complex environment.
• Balancing customer needs and technical constraints in a regulation-driven environment, while providing the best possible service experience.
• Contributing in the implementation of formal development frameworks for a substantial department, while informally coaching and mentoring others throughout the organisation and investing in own personal development.
• Initiating, formulating, and implementing new business practices for the interaction design discipline.
• Supporting in building frameworks to fully assess the scope and context of short-term and long-term business needs.
• Writing insights and reports based on research findings.

For further information on Key Knowledge and Experience and about the role, please click here to view the role description.

Essential requirements:

• Tertiary qualifications or extensive experience in Project Management, Business Studies, Service and Customer Experience, Conducting Research and/or equivalent.

About you

• Demonstrable experience of working in a large organisation to deliver ground-breaking service design
• Clear articulation of design thinking approach and its implementation
• You’re a confident designer and have the ability to facilitate large groups with wide range of audiences
• You’re self-motivated and driven individual that can represent Design at all levels throughout the organisation