Service Designer

About the role

We’re looking for a Service Designer to work across our frontline and digital tribes to deliver customer experiences that are simple, effective, personal and exciting for our customers.

You’ll bring alignment and consistency on the application of Service Design, UX and/or UI methods, standards and tools across the squads you work with. You will ensure Optus products, services and interfaces follow the CX design principles making customer experience central to every design.

Key Responsibilities

• Influence collaborators across the organisation on importance of effective customer experience
• Take customer and business research to craft new and optimise existing user journeys
• Make customer experience central through design and effectively measure impact
• Communicate and champion the use of customer research for new opportunities, products and service decisions based on customer research and insights

About you

You are a passionate human-centred Designer who can facilitate discussions and map user journeys. Additionally, you will also bring to the role:

• Strong stakeholder management across working relationships with cross-functional core teams
• Prior experience in an UX related role with an understanding of human centred design methodology
• Great articulation of underlying customer needs to be met with experience design
• Understanding of Design in omnichannel experiences including steps, content, flow of information, etc
• Proven experience with rapid prototyping and capturing customer feedback
• Professional experience in service, industrial visual, interaction or product design or research