Service Designer

About You

A strong problem solver with an intense curiosity, you are looking for a challenging role to display your excellent visionary skills and provide solutions to match. You are not easily discouraged and you have an unwavering commitment to the outcome and will do what it takes to get there. However you love a great team with a collaborative approach and a great sense of humor, to ensure hard work and fun go hand in hand. So if your up for the challenge, love to identify complex problems, enjoy analysis and driving solutions and of course love to work at pace, we want to hear from you.

Key duties:

• Undertake workflow, practice and performance analysis across all areas of the business to understand existing practices;
• Work collaboratively with transformation team members and the broader business to redesign, develop and test new process and practices;
• Establish frameworks, redesign essential activities that reduce waste, increase efficiency and profit;
• Deliver solutions to problems and opportunities identified in order to mitigate risk and deliver greater value to the business;
• Re-engineer process and practice to ensure greater speed, efficiency and end to end accountability, in line with Activ’s strategic aspirations and compliance requirements.

 What you will need 

• Excellent stakeholder management skills with the ability to influence and gain buy-in;
• Business and or specific education in their field of expertise.
• Demonstrated experience and understanding in service and/or process design and implementation;
• Good understanding of change management principles;
• Working understanding of Agile methodologies is advantageous;
• Previous experience in process reengineering and root cause analysis in a large complex organisation is desirable;
• Formal qualifications in process or project management is desirable;