Service Designer

What you’ll do:

• Map the relationships between customer actions, employee actions and third-party platforms and systems
• Gather ideas from stakeholders, such as UX, UI and Service Designers, Product Owners, Business Analysts, Architects, Engineers and other experts across the business, through workshops, kick offs and feedback sessions
• Design and facilitate workshops and co-creation sessions for ideation and iteration
• Identify insights from customer research through unmoderated and moderated techniques, interviews, surveys and assist with research recruitment
• Guide the teams towards a future shared vision of the Home Loans product through workshops
• Bring your research to life through personas, customer journeys, service blueprints and stories or scenarios
• Generate strategies for managing a research register and testing platform to help the team continuously bring insight into the delivery of features
• Synthesise and communicate your findings and recommendations to stakeholders in the team and across the company

 

What we’re looking for:

• Designers who thrive in a collaborative team, with excellent communication and interpersonal skills
• Passionate design advocates, committed to best practice, process improvements and sharing ideas and inspiration within the team
• Problem solvers who love big challenges, tackle them using a collaborative workflow, with the customer front of mind
• Portfolio showcasing experience in Service design where you have articulated your process and the outcomes you have achieved