Service Designer

About this role

• Be part of the world’s largest tram network;
• Iconic Melbourne brand;
• Design new or modify existing tram timetables to meet the needs of Yarra Trams

Keolis Downer is the proud operator of Yarra Trams, the oldest and largest light rail network in the world. Since 2009, Keolis Downer has significantly invested in Melbourne’s tram network and community.

As the operator of Yarra Trams, we bring our international expertise to Melbourne to ensure we deliver safer, more reliable passenger services and performance, while increasing the value of the tram network for Melburnians and the thousands of visitors to our city every day.

To support this, Yarra Trams is looking for an experienced Service Designer to design new or modify existing tram timetables, drivers shifts and rosters, alongside analysis and reporting to meet the needs of Yarra Trams as a whole.

What the role entails

This is a great opportunity for an experienced Service Designer to provide technical expertise in cost effective, efficient, accurate timetable design while working within Yarra Trams obligations, systems and processes.

Reporting to the Team Manager, Master Timetable, the role specifically involves:

• Undertaking analysis on tram service levels to provide recommendations which meet the expectations of customers;
• Analysing service proposals and specifications to identify expected impacts of proposed running times, service levels, new routes, crew rosters and revised times of duties for any proposed service change and recommending solutions;
• Maintaining detailed documentation of changes to Hastus configuration data;
• Designing new or modify existing crew solutions and/or driver rosters, while adhering to specified constraints and/or obligations;
• Liaising/consulting with depot management, roster committees and/or union representatives as required, including attending meetings at any of Yarra Trams’ depots;
• Contributing to new or reviewing of existing policy and procedure documentation of the Master Timetable (MTT) team.

What you will need for this role

To be successful in this tremendous opportunity, you will have:

• Tertiary qualifications in an analytical field or demonstrated scheduling experience;
• Fundamental understanding of the relationship between scheduling systems and public transport operating environments;
• Ability to interpret Franchise Agreements, Enterprise Bargaining Agreements and an understanding of industrial relations;
• Experience in customer focussed services;
• Experience using Hastus (or similar scheduling software);
• Strong analytical skills to identify and solve complex problems;
• Advanced computer skills in the MS Office suite (such as Excel, including macros) and Hastus or other scheduling software.

Interested? Click Apply Now. Only completed online application forms will be accepted.

Yarra Trams is an equal opportunity employer that values diversity across our teams. In support of our Diversity & Inclusion Strategy, we encourage candidates with a disability, of all ages and people of Aboriginal & Torres Strait Islander heritage to apply.

Applications close: 28th August 2020