Principal Service Designer

Join Service NSW Design Team
Service NSW is the place for designers who want to use their skills to create better experiences for the people of NSW.
We’re chiefly motivated to understand and empathise with the people of NSW so we can create meaningful, practical solutions to their problems.
If you’re looking to make a difference, now is the time to join our growing team

About You:
As a Principal Service Designer at Service NSW, you’ll:

• Lead a customer-centric approach to improving service based experiences with the use of a design-led process of discovery, framing, iterative development and delivery
• Establish influential relationships with a range of stakeholders across government and partner with them to develop business requirements based on customer needs, identified pain points and opportunity areas
• Create innovative, design-driven solutions that align to customer expectations and support product designers to continually enhance our product capability
• Facilitate workshops and user research ensuring evidence and insights are documented and shared across teams to help inform the design of current, target, and future state experiences
• Use design frameworks such as service blueprints to bring together research, design, business, product and technology
• Work with managers across Service NSW to set strategic direction, drive customer-led prioritisation and shape roadmaps to ensure initiatives are delivered on time
• Maintain knowledge and promote awareness to other designers of relevant industry trends, challenges, opportunities and practices,
• Coach and mentor other designers to increase design capability in product teams and enable designers to reach their full potential
• Balance competing and complex demands to ensure end to end product strategy and vision is achieved while delivering customer outcomes