Service & Experience Designer

What you’ll do

Customer Experience is a critical role within the Product, UX & CX team. Taking a customer-obsessed approach, you will be part of a team that design and deliver innovative solutions with the right balance between customer success, commercial viability, and operational efficiency.

You will use your strong story-telling skills to communicate and present the CX strategy and roadmap to senior stakeholders. Influence and collaborate with multiple internal/external stakeholders and manage the portfolio with the team from scoping through to delivery in a complex multi-project environment.

What you’ll bring

• Experience and a true passion for optimising customer experience with strong relationships and stakeholder management skills
• Highly effective verbal and written communication skills with the ability to engage a broad range of audiences

• Strong attention to detail, excellent time management skills and a proactive approach
• Ability to thrive in a fast-paced environment and a sound knowledge of sports, racing and wagering

What you’ll get

Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too! The list is extensive but here are a few:

• Fully enable hybrid working
• A multitude of leave types including cultural leave, volunteer leave and 18 weeks’ parental leave for all new parents
• Access to The Arena, a comprehensive health and wellbeing app to support you and your family’s mental and physical health
• Commitment to I&D with annual Inclusion Month celebrations and our Gender Affirmation Statement of Support
• Study leave and assistance, and dedicated platforms with helpful resources to support ongoing learning and development
• Proudly named an Employer of Choice for Gender Equality by WGEA for the seventh consecutive year