Service Designer

The Opportunity

As a Service Designer at UTS, you will play a pivotal role in enhancing the overall digital experience by designing human-centered services that span across the university’s student and staff experience.

You will lead end-to-end service design initiatives across multiple Agile Release Trains (ARTs), ensuring that all efforts align with the needs of end-users. This position offers the opportunity to champion Human-Centred Design (HCD) principles while driving the continuous improvement of the university’s HCD maturity and working closely with senior stakeholders to ensure a customer-centric approach.

A Day in the Life of a Service Designer at UTS

• Lead the strategic alignment of research and design activities to ensure they support value creation for UTS’s customers.
• Oversee multiple HCD initiatives across Agile Release Trains, collaborating with teams to drive the delivery of user-centered solutions.
• Advocate for inclusivity and accessibility by ensuring best practice guidelines are implemented in all solutions.
• Lead qualitative and quantitative research activities to identify user needs, behaviours, and opportunities for service improvement.
• Develop and maintain user personas, journey maps, and service blueprints to inform and guide design processes.
• Mentor junior HCD team members, providing leadership and guidance to enhance their design capabilities.
• Collaborate with stakeholders to shape customer-led prioritization and ensure alignment with business goals.
• Stay updated on design trends and promote knowledge-sharing across the HCD community at UTS.

What You’ll Need to Succeed

• Extensive experience in Human-Centred Design, with the ability to apply design thinking principles in a complex environment.
• Ability to align design solutions with long-term goals and emerging technologies.
• Proficiency in using various research methods to inform design decisions and improve user experiences.
• Strong interpersonal skills to engage stakeholders and mentor junior designers, promoting a customer-centric approach.
• Excellent verbal and written communication skills, with the ability to present design solutions clearly to diverse audiences.
• Demonstrated ability to manage multiple projects, prioritize tasks, and meet deadlines effectively.
• Commitment to staying updated with design trends and improving HCD methodologies within UTS.