Service Designer

We’re looking for a senior Service Designer to re‑imagine employee journeys across Westpac, helping shape how tens of thousands of people experience work, so they can deliver their best for customers. You’ll sit in People Services, working end‑to‑end across the employee lifecycle as we modernise people journeys, including what great service design looks like in an AI‑enabled world. This is a hands‑on role: understanding real problems, running workshops, redesigning services, and influencing human‑centred experience improvements at scale. You’ll operate in real‑world conditions, influence senior stakeholders, and help build service design capability within the People function.

The role is Sydney‑based and requires regular on‑site collaboration.