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Service Designer

Wien Energie GmbH

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-Level

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Skills

service designux designprototypingjourney mappingworkshop facilitationdata analysiscompetitor analysisagileproject management

Cross-Functional Partners

product managementmarketingengineering

As a service designer in the Digital Sales team, you analyze, design and develop digital sales strategies and measures – from the user interface and user experience to technical systems and interfaces.
The focus of your work is on customer needs, which you ensure by developing a holistic and target group-oriented customer journey.
You transform new ideas into testable prototypes and, together with product and marketing management, derive concrete recommendations for action from your analyses.
You lead and work in interdisciplinary projects with a high IT component and organize workshops with internal and external stakeholders.
You are responsible for the continuous monitoring of the digital service and product portfolio in terms of topicality, market potential, competition and customer needs.
Your tasks also include regularly conducting and interpreting market and customer analyses to identify opportunities and derive concrete measures.

Successfully completed degree with a focus on digital media, marketing or a comparable subject
At least 3 years of relevant professional experience as a service designer, customer journey manager or product owner
Strong ability in user-centeredness and prototyping
Sound knowledge of agile project management (Scrum/Kanban)
Excellent communication and moderation skills and result-oriented thinking and action
Independent working style, assertiveness and communication skills as well as a high level of personal responsibility
Also advantageous: Project management certification (IPMA Level D), certification as a service design facilitator, previous knowledge of SAP/R3 or similar ERP software