ARCHIVEDAgency / ConsultancyFull Time
Service Designer
iO
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-LevelExpand ▾
- Location
Antwerp, Belgium - RemoteNo
- Work Styleonsite
- SeniorityMid-Level
- TypeFull Time
- SalaryUnspecified
- IndustryAgency / Consultancy
- Posted103w ago
- ExpiresDecember 8, 2024
Skills
service designuser researchqualitative researchquantitative researchdata analysisjourney mappingprototypingcontinuous improvement
Cross-Functional Partners
engineeringuser research
As a Service Designer at iO:
- You are responsible for researching, designing and improving the digital government services offered to citizens.
- You will work closely with various teams , including developers , policy makers and user researchers , to create a seamless and intuitive user experience.
- You will use both quantitative and qualitative research methods to understand end-user needs and translate insights into concrete and impactful concepts, customer journeys, prototypes and roadmaps .
- You combine creativity and expertise to deliver unique and qualitative results that can really impact the daily lives of Belgians.
- You will continue to monitor and evaluate the services to make continuous improvements . This includes collecting user feedback, analyzing usage data, and implementing iterative improvements.