Senior Service Designer

Here, the Senior Service Designer is responsible for:

• Create solutions and contribute ideas that build a better service experience;
• Participate in design sprints, brainstorming and ideation processes to build products and services together with the team and the client’s team;
• Plan, design, conduct, analyze and document user research;
• Plan, design, facilitate and synthesize workshops;
• Discuss ideas, tools and methodologies that can optimize the development of projects;
• Discuss business challenges with stakeholders;
• Map and analyze existing flows, processes and journeys in order to define the best outputs in projects;
• Design journeys that enable decision-making according to the understanding of the client’s business;
• Define interactions journeys based on relevant business, technical and design considerations;
• Assist the Design team to design digital products that respect the journey designed for the service offered;

Requirements

• Possess fluid and objective communication, based on data to dialogue with different areas during projects;
• Ability to negotiate/articulate with other areas, in a context of a large company;
• Autonomy to define project strategies and execute them, always exchanging with peers and adjacent areas;
• Having participated in the development of digital product projects, having had contact with agile methodologies, problem diagnosis, approach;
• Design Thinking, service design and prototyping ideas;
• Experience in research processes focusing on products and services with users and customers;
• Have experience with creating flows and information architecture;
• Have experience conducting dynamics and workshops for customers and users;
• Domain in remote co-creation tools, such as FigJam
• Knowledge of research tools and usability testing.

Desirable

• Knowing interface design tools such as Figma, Sketch, among others;
• Knowledge in digital product development methodologies;
• Experience with remote facilitation;
• Advanced English and/or Spanish for speaking, reading and writing.

Other information

• Monitoring the professional’s skills map for evolution and continuous development;
• Opportunity to work on large projects with strong market players;
• Hybrid work, 2 days a week face-to-face
• 30 days of rest after one year;
• Culture of innovation and continuous learning;
• Investment in training;
• Encouraging participation in remote events.