ARCHIVEDTransport and mobilityFull Time
Service Designer
GrupoSC Distribuidora de Medicamentos
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-LevelExpand ▾
- Location
São Paulo, Brazil - RemoteNo
- Work Styleonsite
- SeniorityMid-Level
- TypeFull Time
- SalaryUnspecified
- IndustryTransport and mobility
- Posted106w ago
- ExpiresNovember 15, 2024
Skills
user researchdata analysisusability testingqualitative researchquantitative researchjourney mappingprocess mappingservice blueprintprototypingwireframingservice designdesign thinkingcontinuous improvementinnovationworkshop facilitation
Tools
figmamiro
Cross-Functional Partners
multidisciplinary teams
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.R$93kExpand ▾
From the 2026 Salary(+) Report
R$93k
median base salary
R$74kR$106k
LowHigh
Based on 33 respondents
mid roles in Brazil
Job description
We are looking for people who can help us achieve our purpose of “more health for more people” . If you are a proactive professional, flexible to change and willing to commit to the pursuit of continuous improvement, join us !
Responsibilities and assignments
For this vacancy, we are looking for a profile to support us in conducting empathy, collaboration and experimentation processes to improve the journey of SC Group customers.
- Research and Analysis:
- conduct research effectively, analyze data and extract relevant insights for decision making
- Analyze user journeys, workflows, and quantitative data to identify opportunities for improvement.
- Map and document existing processes.
- Service Design:
- Develop detailed service blueprints considering project needs.
- Create prototypes and wireframes to visualize and validate solutions.
- Develop concise and persuasive presentations to communicate design proposals to different audiences.
- Implementation and Optimization:
- Collaborate with multidisciplinary teams to implement design solutions.
- Monitor service performance and identify opportunities for continuous improvement.
- Define metrics and success indicators to assess the impact of design initiatives.
- Innovation:
- Always be up to date on the latest trends in service design and innovation.
- Stimulate the culture of design thinking within the organization.
- Identify opportunities to create new services and innovative experiences.
- Conducting customer research;
- Mapping and redesigning journeys;
- Facilitation of ideation workshops;
- Carrying out experiments, A/B testing, and rapid prototyping;
- Development of solutions that meet the needs of our customers in an original and charming way.
Requirements and qualifications
- Design Thinking: Mastery of the design thinking methodology for solving complex problems.
- Design Tools: Experience with prototyping, diagramming and presentation tools (Figma, Miro, etc.).
- Research: Ability to conduct qualitative and quantitative research.
- Complete Higher Education;
- Desirable – Postgraduate and/or Specialization.