Lead UX Research & Service Designer

Summary of this function

The professional will lead a UX Research and Service Design team, focused on expanding the company’s vision, as an area of ​​discovery and centralization with the company’s consumer. You will work face-to-face with a trained UX team and interact with PM/POs and Marketing, IT and business professionals so that they increasingly value and demand qualitative research work.

Your responsibilities will include

• Design and conduct forward-looking qualitative and quantitative research to address company issues;
• Support the design and product team to perform exploratory and evaluative research;
• Co-build the evolution of the UX Research team;
• Facilitate collaborative design activities such as workshops, design sprints, etc.
• Collaborate with stakeholders to identify, align and address UX research questions about our products and services;
• Communicate and democratize the knowledge generated in the surveys to areas interested in the company and senior leaders;
• Facilitate collaborative ideation sessions from research results.

Minimum requirements

• Intermediate/Advanced English;
• Experience in the role of User Experience Researcher;
• Mastery of different research methodologies and ability to apply them correctly according to research needs;
• Experience in planning and executing different types of research, especially qualitative;
• Having already worked with Product Designer, Product Owners and Managers among other peers in the Research area will be a differential.

Desirable skills and experiences

• Certifications in the area of ​​Agility.