Senior Service Designer

Responsibilities and Responsibilities:

Contribute to the product, business and engineering team in defining the product strategy:

• Map and understand pains and needs (journeys, flows, personas and Blueprints);
• Conduct interviews and surveys (quantitative and qualitative), experiments and tests to validate opportunities and solutions with stakeholders;
• Conduct benchmarks (internal and external);
• Plan and conduct workshops and dynamics, leading needs discovery studies to influence the evolution and construction of new solutions;
• Mapping requirements for building solutions;
• Represent and disseminate the interest of customers in discussions, valuing a positive experience;
• Dealing with the entire lifecycle of a product process – discovering, defining, creating and validating problems and ideas.

Your daily mission

• As a Service Designer, you will help with customer engagement and create deliverables to improve the customer experience on the Logistics team’s projects and products in the implementation of a new warehouse management system (WMS);
• You will also focus primarily on work related to AS IS journey mapping task areas and TO BE innovation and opportunity proposals.

It would be really cool if you had:

Familiarity with the national retail market.