Service Design

RESPONSIBILITIES AND TASKS

• Lead empathy research to deeply understand customer / user behavior, pain points, desires analyzing experiences, challenges and opportunities. 
• Design new stages or new journeys, with analyzes, hypotheses, benchmarks, etc .;
• Tangible ideas through low-fidelity prototypes for products and services, allowing for quick iteration with users (making mistakes quickly).
• Analyze the entire system and every detail from the user’s perspective. 
• Describe in requirements the functions needed to deliver a designed experience.
• Clearly identify assumptions and work to creatively test them
• Evaluate the functionalities, quantitatively and qualitatively, through analysis of logs, interviews with users, field research, etc .;
• Create and maintain graphic representations of Customer Journey Maps, Customer Personas, Service Blueprints and for tangibilization and effective communication about products / services.

REQUIREMENTS AND QUALIFICATIONS

• Higher education in the areas of graphic design, interaction design.
• Intermediary English
• Great communication to maintain team engagement and alignment between all areas;
• Be creative, curious, self-taught, attentive to details, have a sense of urgency and ownership.
• Know how to break big problems into small pieces.
• Know how to work in an environment of limited resources and time.
• Be a problem solver.
• Deepen in data to understand the behavior of our internal and external users.
• Be passionate about technology and understand how we can use it to generate value for the business.
• Have already worked with Apps, software.

It’s not necessary, but it would be nice if you …

• He has worked in start-ups or technology companies.
• He has worked as a systems developer (frontend) or similar area.
• He has worked with Product Discovery, Design Thinking, Lean, Agile Development, Service Design, UX, UI or similar.