ARCHIVEDTechnologyFull Time
Service Designer
Zitrus Healthtech
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-LevelExpand ▾
- Location
SC - RemoteNo
- Work Styleonsite
- SeniorityMid-Level
- TypeFull Time
- SalaryUnspecified
- IndustryTechnology
- Departmentzitrus
- Posted237w ago
- ExpiresMay 14, 2022
Skills
service designjourney mappingservice blueprintprototypingsystems thinkingworkshop facilitationuser researchqualitative researchquantitative researchdata analysis
Cross-Functional Partners
designproduct managementengineeringstakeholders
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.R$93kExpand ▾
From the 2026 Salary(+) Report
R$93k
median base salary
R$74kR$106k
LowHigh
Based on 33 respondents
mid roles in Brazil
-> As a service designer within Zitrus, your role will be to act as a consultant for our customers, mapping the service journey, identifying opportunities for process transformations, improvements and business made tangible through prototypes and/or blueprints.
● Systemically and holistically approach the user experience to identify opportunities for changes in processes and services;
● Easily communicate and design feasible service concepts and ideas to the team and stakeholders using methods and tools that illustrate all service components and touchpoints;
● Plan and facilitate co -creative understanding and ideation sessions and workshops involving internal and external stakeholders ;
● Conduct team alignments to ensure service delivery according to the mapped criteria;
● Collaborate with Designers , POs , Developers , Stakeholders and other interested parties;
● Support cultural transformation, always encouraging the empathic vision of our clients to put themselves in the shoes of users;
Technical requirements needed:
● Experience in building consistent and consistent experiences based on user research and business definitions, demonstrated through portfolio;
● Ability to plan and conduct research and immersion and ideation workshops;
● Ability to transform complex problems into simple and impactful solutions;
● Having a problem lover mindset (loving the problem more than the solution);
● Know how to analyze, synthesize and triangulate qualitative and quantitative insights from different sources;
● Love to create innovative services and impact people and businesses;
● Be a communicative, curious person and enjoy working as a team, sharing and learning from each other.
It will count in your favor:
● Experience in the health area.
● Experience in the health area.